Tuzzleton Commissions

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• ToS

By commissioning us, you are agreeing to the terms that are indicated below.

I. General

• By commissioning us you hereby agree that you are over the age of 18. No exceptions.• We have the right to refuse any commission request without the need of an explanation.• Visual reference is preferred (one image at least), We are not confident in our ability to go off written details alone.• All works, unless otherwise stated, will have a WIP sketch sent for approval. Feel free to request changes, it is fine!• You are allowed 2 major edit requests during the sketch phase, and 1 minor edit after completion. Anything afterwards you will be charged for, so please be specific!• Our turnaround time can be a few days, weeks or even a month dependent on queue size. Please be patient, especially if we have a large queue. If you are concerned, simply message us requesting a verbal update on the progress. We also have a queue posted on our trello: https://trello.com/b/RQB2JpWi/commissions• Rude or hostile behavior will not be tolerated, any ongoing commissions that you've ordered will be immediately cancelled if this occurs. Refund will depend on how much was completed.• NFT's are to never be associated with our artwork in any way shape or form, we have never nor will ever support something so destructive to artists.• We maintain the right to post any commissions to our social media for advertisement (unless specifically asked not to).• You, as the client, may use your commission however you'd like on your website/social media so long as you give credit or link back to us.• Recoloring our artwork with another artist is not permitted without permission. If you wish to practice your coloring skills with our art, please ask if you plan on posting it unless it was specifically posted as a "coloring book".• Unless otherwise agreed, please allow us to post your finished commission first.• Pineapple on pizza is a perfectly acceptable topping.

II. Payment

• All prices are in USD.• (P)aypal invoice is our main & preferred way of receiving payment.• Payment is to be sent before we start (and only after we have confirmed with you that we will be taking your commission order).

III. Refund

• Full refunds will be allowed before work has started, partial refunds when midway through (dependent on amount of work done), and none after completion.

IV. FAQ

• Are you open for commissions?ALWAYS! The queue can be found on the trello page. It typically hovers around 1-2 months long, but it gets done like clockwork. Each pic typically takes about 3-4 days, sometimes less.Payment is also required up front. We used to hold slots, but we were getting too many cancellations that were bogging down the queue.• What are you willing to/not willing to draw?We will draw just about anything except the following:
-Underage characters
-Hate speech/ideals
-Excessive gore, blood, guts, etc
-Scat
-Rape
We might have missed some, but always feel free to ask!• ARE YOU ACTUALLY TWO PEOPLE?YUP! We are happily married. :DTuzz does all the art on the "Tuzzleton" account now, but Jazz is still very involved and does hers on "Jazzleton"• Can I chat with you?You can always DM us to chat, but just a heads up, we are pretty shy and are terrible at small talk! No RP please. With scammers abounds we are VERY wary of people we don't know too.Please also do not contact Jazz to get in contact with Tuzz, or visa-versa. 'Tis rude.• Can I get a drawing with your characters or OC's?Yes! We LOVE when our characters are included, but ask first if it's for anything explicit or something we are not in to (y'all know what we are about). We most likely will still say yes.• Can I say Tuzz/Jazz are hot without annoying your spouse?Yes XD. Tuzz and Jazz were created to have fun with. Hitting on the character is fine, just don't hit on the person behind the screen.• Do you do private commissions/why do you charge extra for them?We do, you just need to let us know during the initial payment/planning phase. We charge a small fee because private commissions cannot help our account grow.• Why are shaded ref sheets or 3D model refs an extra charge?Shadows and light are rarely ever pure black or pure white, so a rendered sheet with no swatches leaves chances of colors being wrong. This usually leads to multiple back and forth changes, which takes time. Plus it is also harder to work with.